I love my job but a couple days ago I told my boss if I didn’t have the escape away from my “main” location each day that I probably would have quit by now because I’m tired of getting blamed for their stupidity. Okay… maybe stupidity is a strong word…. how about ignorance? They hear of an issue and instead of doing any type of troubleshooting with problems that come up, they blame it on the issue then I have to spend hours proving its unrelated. You know the situation isn’t good when I mention the word “quit” because I love my job and I love where I work – I planned to stay there forever. Its just getting extremely frustrating and exhausting because two people are making my work life hell and those two people work in the main location that my job was created for. See my dilemma? I can’t do what every other tech in my department has done and just flat out refuse to work there. *sigh* So I vent.
Today, for example, I got a call because a particular person couldn’t login because she kept getting password errors. But instead of accepting the fact that she might have forgot her password, they blamed a piece of network hardware that I swapped out. And when I say “they” I’m not talking about the person who forgot her password… because I could understand that she wouldn’t know the difference. “They” are people that should know better. “They” should know it isn’t physically possible for a switch to reset a password on a server. But this got the person who forgot her password started on ranting to my boss about how she needed administrative access on the machine. I told that person that she already has admistrative access but it does no good when she forgets her password because admistrative access won’t magically let you in. This whole administrative access thing is because “they” are trying to regain control of the network which we won’t give up because it would create even more headaches because “they” admittedly don’t know what they’re doing. But anyway… once I was through dealing with the person who forgot her password, I had to call the boss and tell him that a switch replacement magically made the server reset a password because I knew he’d get a good laugh out of it. He laughed then responsed “What else changed in the room? Did they empty the waste basket? Maybe that made the server reset the password.” (for those of you that don’t know, emptying a waste basket has about the same chance of resetting that password as the switch replacement I did) Again, I’m not making fun of the person that forgot her password because its not her job to know the difference (except she could buck it up and admit she might have possibly forgot her password and this whole thing would be a non-issue). What I don’t understand is how those words could even come out of the mouths of the people that it did and that they’d actually believe it.